Introduction to the Brass Tacks of Knowledge Management by Becky Burk, Performance Management Manager, Maryland State Highway Administration
- Developing a Gold Standard Knowledge Management Program – Dr. Shellie Glass, USSOUTHCOM Chief Knowledge Officer. What does it take to apply Knowledge Management capabilities into real application? How do you change a culture, resistant to change, to see the advantages of KM? THE US SOUTHERN Command’s Knowledge Management Office, located in Miami, FL, is responsible for providing and transferring vital information and knowledge throughout its Area of Responsibility (Central and South America and the Caribbean.) The real test of KM’s Rapid Response capability was tested when Hurricane Matthew devastated Haiti in 2016. This presentation demonstrates some of the tools and techniques that were used and which helped to change a resistant culture.
- One Size Doesn’t Fit All: Start Where You Are — Maureen Hammer, Knowledge Management Engineer, Battelle
How you deploy knowledge management is dependent on your organization’s goals and needs. Learn what tools will help you mitigate the potential loss of knowledge due to retirements and the changing workforce; make knowledge and information findable; improve performance; and support innovation. Major lessons learned over twenty years will be shared to help you be successful.